Please note that because of high demand and global distance the order processing and shipping may take 1-2 business days in some cases but generally we deliver within 5 business days.
We strive to ship orders as quickly as possible and will notify you if there are any delays or issues with your order.
Shipping Methods
We offer several shipping options to meet your needs. Shipping methods available for your order will be displayed at checkout. Please note that shipping times are estimates provided by the carriers and are not guaranteed. Actual delivery times may vary depending on factors such as weather conditions, customs delays, and other unforeseen circumstances.
International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination and selected shipping method. Please note that international orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total at checkout.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. You can track the status of your order and estimated delivery date using the tracking number provided. If you have any questions or concerns about the status of your order, please contact us at support@petzoss.com
Shipping Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update or correct your shipping address after placing an order, please contact us as soon as possible.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner. Please retain all packaging materials and documentation as they may be required to file a claim with the shipping carrier.
Contact Us
If you have any questions or concerns about our shipping policy, please contact . We are here to assist you and ensure that you have a positive shopping experience with us.